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Frequently Asked Questions

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Topic :: General

	1)	My name on the VoiceTech Communicator screen is "PC User" or is defaulted to something incorrect, how do I change it?


	2)	I am in the VoiceTech Communicator room and I am unable to understand what someone is saying, it's all choppy and broken up?


	3)	I am in the VoiceTech Communicator room and I can hear fine but when I press my control key nothing happens?


	4)	Every time I receive an e-mail, the voice quality of the VoiceTech Communicator degrades; and also, when I'm downloading a file from the Internet the voice quality of VoiceTech Communicator is poor. What can I do to fix it?

	5)	I tried to connect to the VoiceTech Communicator rooms and I get an error that says "not connected"?

	6)	I tried to log in as a participant and I get a text message window?

	7)	Why is the Mic part of my VoiceTech Communicator grayed over?

	8)	Why does the Mic volume move when I speak?

	9)	Does VoiceTech Communicator work on Netscape Navigator?

	10)	Does VoiceTech Communicator work on AOL?

	11)	Does VoiceTech Communicator work on a Macintosh computer?

	12)	Does the VoiceTech Communicator work on Internet Explorer and if so what versions?

	13)	What are the end user's system requirements to use the VoiceTech Communicator product?

	14)	Can I link my VoiceTech Communicator room to other sites that are not on the VoiceTech System?

	15)	I have received my voice room pin numbers and cannot log into my conference room?

	16)	What's the difference between VoiceTech Communicator and free services such as those that MSN and Yahoo provide?

Topic :: Moderator Controls

	1)	How does one expel a participant from the conference room?


	2)	If I expel someone from the conference room, can they come back in or are they expelled for good?


	3)	How do I use my Hands free function properly?


	4)	How does someone mute and unmute a participant or guest in the conference room?

	5)	How do I use The Push Browser function properly?

	6)	How do I turn on/off the Participant Audio Alert Feature?

	7)	How do I upload a presentation?

	8)	How do I edit my User Profile?

Topic :: Participant Controls

	1)	How do I send a message to everyone in the conference room?


	2)	How do I send a text message to only one person in the conference room?


	3)	How do I change my name on the VoiceTech Communicator room from "Not Identified"?


	4)	How do I edit my User Profile?

	5)	How do I turn on/off the Participant Audio Alert Feature?

Topic :: Preferences

	1)	How do I find the edit/update preferences section of my VoiceTech Communicator room?


	2)	When I fill in all the information under preferences and I click the apply button, then ok; my information does not change why?


	3)	On the section labeled Internet do I click "I am behind a Firewall"?


	4)	On the section labeled Audio do I click "use best available or half duplex"?

	5)	Do I click "use auto gain control"?

	6)	What connection speed should I have checked?

Topic :: Audio Settings

	1)	What is master volume or wave output volume?


	2)	How do I adjust my master volume?


	3)	How do I configure my microphone?


	4)	How do I start Sound Recorder?

	5)	How do I record sound?

	6)	How do I play the sound that I just recorded?

Additional Information:

These questions have been previously posted to Support Services, please review so as to ensure that your question may or may not have been already answered.

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