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Increase efficiency, satisfaction, and drive sales results!
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voiceNow! eCRM was designed to enhance customer relationships and increase sales conversion; with a concisely articulated agent feature set and user interface.
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Key Benefits:
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Reduce long distance and 800 toll expense
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Increase web site sales and conversion ratios
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Improved customer confidence and satisfaction
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Drive results with "Click to Talk" email marketing
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Realize immediate (ROI) return on investment
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Long distance/800 toll cost savings
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Increased lead generation & sales conversion
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Utilize existing call center infrastructure
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Maintain operator familiarity without additional training requirement.
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Use existing/standard DTMF menus and call navigation.
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Learn More » Now! :: click here for more info on eCRM Solutions
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PC to PC "Click to Talk":
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The most cost efficient method for handling live customer service and sales support without any long distance termination charges or additional hardware required. Allows a customer on a PC to call a customer service agent on a PC.
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PC to Landline Termination:
"Click to Talk"
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Minimize expense by utilizing existing call center infrastructure. Allows a customer on a website to be connected immediately to a customer service agent's phone. "Click to Talk" PC conversations are routed to operators using familiar phone system features and interfaces. Long distance and toll charges are eliminated with call termination gateway located at client facility.
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*Additional hardware required.
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"Call Me Now!" Request Feature:
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Web site "Click to Talk" visitors are given the option to initiate a PC- based conversation; OR enter a landline phone number for call back. This convenient call request feature allows customers who do not have multimedia PC's to engage in real-time voice service.
*Long distance charges apply.
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Instant Text Messaging:
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Feature provides a method to communicate with users unequipped with the necessary requirements for a PC based voice conversation. No plug-in or download is required by the end user; a text chat window is opened on the browser to provide a text message interface.
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eMail Marketing Integration:
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Add "Click to Talk" functionality to existing email marketing programs and campaigns to provide direct access to support operators and sales personnel. A natural extension to the EngagE vMail digital messaging platform; marketing results can be greatly enhanced to generate additional leads and sales conversion.
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Questions or comments: support@voicenow.com
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